TQSM® Training｜Solutions｜Explorer Consulting Co.,Ltd

TQSM® Training

Designing sales "scientifically" to drive exponential organizational growth

TQSM®:

The world's only talent development, consulting, training, methodology, system,

and AI application that applies manufacturing quality control principles to sales.

While many companies attempt to drive productivity through software implementation or "Work-Style Reform," true results remain elusive. This is because sales is still treated as an "individual-dependent" activity.We have revolutionized the sales department by optimizing TQM (Total Quality Management)—the foundation of the Japanese manufacturing excellence that once took the world by storm. Just as Toyota achieved global dominance by mastering TQM in manufacturing, we aim for global excellence by mastering TQM in sales. Through our four core principles—Simplification, Standardization, Systematization, and Specialization—we evolve sales into a scientific and systematic discipline: Production Engineering for Sales.

We developed TQSM®(Total Quality Sales Management) by optimizing TQM (Total Quality Management), the foundation of the Japanese manufacturing industry that took the world by storm, for sales departments. Toyota Motor, one of Japan’s leading companies, has achieved global success by perfecting TQM in its manufacturing operations. We will achieve global success by perfecting TQM in the sales departments. Based on the four principles of Simplification, Standardization, Systematization, and Specialization, we will transform sales into a scientific and systematic "industrial engineering."

1.Method for simultaneously achieving quality improvement and expansion of quantity

TQSM®maximizes sales performance through a logical framework, rather than relying on a "try harder" mentality.

Quality improvement:

Strengthen the ability to close business through the "Seven Stages of Negotiations" and deepen customer relationships through the "Quality Control of Negotiations."

Expansion of quantity:

Maximize the amount of action based on the "15 Rules of Planning" and eliminate bottlenecks by applying the "Just-in-Time" Toyota Production System.

Infrastructure improvement:

We rigorously pursue Kaizen that works in practice, from frontline tools (sales management) through to existing systems (CRM/SFA).

2.Four Programs to maximize performance

(1) Simplification:

Eliminate confusion by simplifying the sales process to increase batting average and on-base percentage.

・Effective sales：

Master the 7 stages of negotiations that dramatically improve success rates.

・Efficient action：

Eliminate unproductive initiatives and strictly adhere to the "15 Rules of Planning" that directly lead to results.

(2) Standardization：Process visualization and optimization

We eliminate reliance on individual-dependent practices and establish standards that enable anyone to deliver results.

・Process indicator：

Adapted from Toyota's "Just-in-Time" methodology. We visualize the flow of information and proposals to eliminate bottlenecks.

・Process management：

Through QC Circle activities, we elevate deal-closing accuracy to the highest possible level.

(3) Systematization: Creating winning opportunities as an organization

We integrate tools and systems to increase the speed of the organization as a whole.

・TQSM® tools：

We standardize management accuracy across locations by using common management tools across all sites.

・TQSM® systems：

We redefine CRM/SFA as true communication tools and eliminate coordination errors.

(4) Specialization: Creating a sustainable business models

・Sales Science®：：

We transform sales from intuition into a discipline. A productivity improvement program with built-in reproducibility.

・Sales Technology®：：

A system designed to mitigate losses and ensure compliance while continuously maximizing satisfaction for both customers and human resources.

3.Why Explorer Consulting?

Work style reform is not just about cutting working hours. It is a redesign of sales activities. We have consistently pursued TQM in Manufacturing—the foundation of the Toyota Production System—and have helped cultivate creative talent and resilient organizations at numerous companies, including major financial institutions.Bringing industrial engineering to sales. We will guide your company to become a one-of-a-kind entity that competitors cannot match.

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